• I HAVE RETURNED ONE OR MORE PRODUCTS, WHEN WILL MY MONEY BE REFUNDED?

  On average, our refund times are two to three weeks, depending on the delivery of your parcel and the time taken to receive/verify the condition of the product(s) at our Laboratory.Few readers

• MY PRODUCT ARRIVED DAMAGED, WHAT SHOULD I DO?

  We're sorry to hear that your product has arrived damaged. All you have to do is take a photo of the item and contact us by chat or email (info@mycodage.com), giving us your order number and telling us whether you would like an exchange, a gift voucher or a refund. In the event of a return or exchange, you will need to make a claim within 15 days of receipt. Once we have received the item, we will send you a new one within 30 days. Any product purchased from one of our partners or distributors mFew readers

• I'VE RECEIVED THE WRONG PRODUCT. WHAT SHOULD I DO ?

  Simply contact us by chat or email (info@mycodage.com) with your order number, the product(s) to be returned, the reason for the return and a request for an exchange, a gift voucher or a refund. We will send you a return voucher provided that the product(s) has/have not been opened. The return is at our expense and we will send you the requested item as soon as we receive the other one.Few readers

• CAN I RETURN A PRODUCT IF IT'S NOT SUITABLE FOR MY SKIN?

  We are sorry to hear that one of our products is not suitable for your skin. However, if the product you wish to return has already been opened, we cannot process a return. We can, however, suggest you to visit one of our CODAGE stores or one of our retailers. They will be able to let you test other products and offer you trial doses suited to your skin.Few readers

• I'VE BOUGHT THE WRONG PRODUCT. CAN I EXCHANGE IT?

  Of course, it's possible to exchange a product. All you need to do is contact us by chat or email (info@mycodage.com), giving us your order number, the product(s) to be returned, the reason(s) of the return and a request for an exchange, a gift voucher or a refund. We will send you a return voucher if the product(s) has/have not been opened and damaged. If you choose to return the item with an exchange, you must make your request within 15 days of receipt, bearing in mind that the return will beFew readers

• CAN I RETURN A PRODUCT?

  Any product purchased on our e-shop or in one of our CODAGE stores can be returned. Any product purchased from one of our partners or distributors must be returned to that distributor or partner. In the first case, your product must be returned within 14 days of purchase. The product must be intact and in its original packaging. For full details of our returns policy, go to the Deliveries & Returns heading "Returns & Exchanges".Few readers