Question 1

IS IT POSSIBLE TO CANCEL MY ORDER?

Accepted Answer

If your order has not yet been dispatched, we can cancel it and issue a refund. Please contact us as soon as possible at info@mycodage.com or directly by chat.

If the order has already been dispatched, it will unfortunately no longer be possible for us to cancel it. However, you can return your products to us by following the Deliveries & Returns procedure.

Question 2

I'M INTERESTED IN SELLING YOUR PRODUCTS. WHO SHOULD I CONTACT?

Accepted Answer

Thank you for your interest in our brand. Simply send your company profile to sales@mycodage.com and explain your request.

Question 3

WHICH PRODUCTS SHOULD I AVOID USING IF I'M PREGNANT OR BREAST-FEEDING?

Accepted Answer

In compliance with current European regulations, all CODAGE products are safe for use during pregnancy. But as a precautionary approach, we would like to give you a few indications in regards to the following products. Several studies have shown that certain essential oils should not be recommended during this period, such as chamomile, caraway and lemongrass for example. Therefore, we’ll prefer not to recommend the usage of any of the following products that contain these essential oils:

Draining Oil
Relaxing Oil
Stimulating Oil

Additionally, skin is prone to change during this period, and each skin type will react differently, especially the most sensitive skins. Few more “active” substances can be used but should be handled with care. This caution particularly applies to ingredient with exfoliating properties found in :

Peeling-Pro Mask (Acid Glycolic)
Perfectrice Lotion (Acid Salicylic)
Peeling Lotion (Acid Glycolic)
Purifying Lotion (Acid Salicylic)
Micro-Peeling Mask (Acid Salicylic)
Serum n°08 (Retinoid)
The Night Cream Magistrale (Acid Glycolic, Retinoid)

While each ingredient has been tested and is considered safe for topical application, CODAGE products have not been tested on pregnant or breastfeeding women.

Finally, if your patient has any concerns, we recommend advising them to always consult a healthcare professional.

Question 4

HOW DO I TRACK MY ORDER?

Accepted Answer

Once your order has been validated and prepared by our warehouse, you will receive a dispatch confirmation email. All you have to do is click on "Track my order" in the body of the e-mail to access the tracking of your parcel. You can also check your tracking directly in your account by clicking on the following link: My account. Log in, click on "My orders" and then on the tracking number.

Question 5

HOW DO I SUBSCRIBE TO OUR NEWSLETTER?

Accepted Answer

You can subscribe to our newsletter from the home page of the site, at the right bottom. Enter your email address in the box provided for this purpose and click on ok. You will then be regularly informed of our news, our events and can also benefit from tailored offers.

Question 6

I'VE ENTERED THE WRONG DELIVERY ADDRESS. CAN I CHANGE IT?

Accepted Answer

Depending on the progress of your order, we may be able to modify your delivery address. Please contact us as soon as possible at info@mycodage.com or directly via chat. Orders are usually dispatched within 24 hours. If your order has already been finalized by our Laboratory, we will no longer be able to modify it.

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