Question 1

How long does a serum last?

Accepted Answer

For a recommended use of 3 drops of serum to be applied morning and/or evening to the face, neck and décolleté, the average duration of our serums is :

Face serum :

For 15ml: 1 and a half months,
For 30ml + 5ml free travel size: 3 to 4 months.

Eye serum :

For 15ml: 3 to 4 months.

Question 2

Which products should I avoid using if I'm pregnant or breast-feeding?

Accepted Answer

In compliance with current European regulations, all CODAGE products are safe for use during pregnancy. But as a precautionary approach, we would like to give you a few indications in regards to the following products. Several studies have shown that certain essential oils should not be recommended during this period, such as chamomile, caraway and lemongrass for example. Therefore, we’ll prefer not to recommend the usage of any of the following products that contain these essential oils:

Additionally, skin is prone to change during this period, and each skin type will react differently, especially the most sensitive skins. Few more “active” substances can be used but should be handled with care. This caution particularly applies to ingredient with exfoliating properties found in :

Peeling-Pro Mask (Glycolic Acid)
Perfecting Lotion N°01
Perfecting Lotion N°02 (Salicylic Acid)
Perfecting Solution N°03 (Glycolic Acid)
Micro-Peeling Mask (Salicylic Acid)
[Serum N°08](https://www.codageparis.com/products/

Question 3

Is it possible to cancel my order?

Accepted Answer

If your order has not yet been dispatched, we can cancel it and issue a refund. Please contact us as soon as possible at info@mycodage.com, by Whatsapp or directly by chat.

If the order has already been dispatched, it will unfortunately no longer be possible for us to cancel it. However, you can return your products to us by following the Deliveries & Returns procedure.

Question 4

How to track my order?

Accepted Answer

Once your order has been validated and prepared by our warehouse, you will receive a dispatch confirmation email. All you have to do is click on "Track my order" in the body of the e-mail to access the tracking of your parcel. You can also check your tracking directly in your account by clicking on the following link: My account. Log in, click on 'My orders' and then on the tracking number.

Question 5

How can I receive the latest skincare news and advice?

Accepted Answer

To stay up to date with our latest news, beauty tips, exclusive events and personalised offers, sign up for our newsletter. Simply go to the “Newsletter” section at the bottom of the page, enter your e-mail address in the field and click on “ Sign up”. You'll then receive all our regular news straight to your inbox.

Question 6

How do I get my invoice?

Accepted Answer

You can access your invoice directly via your order confirmation email or via our website by logging into your account. Once logged in, click on "My orders" section, then on the order number you require. You can also contact us by Email (info@mycodage.com), Chat or Whatsapp to retrieve your invoice.

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