Question 1

IS IT POSSIBLE TO CANCEL MY ORDER?

Accepted Answer

If your order has not yet been dispatched, we can cancel it and issue a refund. Please contact us as soon as possible at info@mycodage.com or directly by chat.

If the order has already been dispatched, it will unfortunately no longer be possible for us to cancel it. However, you can return your products to us by following the Deliveries & Returns procedure.

Question 2

I'VE ENTERED THE WRONG DELIVERY ADDRESS. CAN I CHANGE IT?

Accepted Answer

Depending on the progress of your order, we may be able to modify your delivery address. Please contact us as soon as possible at info@mycodage.com or directly via chat. Orders are usually dispatched within 24 hours. If your order has already been finalized by our Laboratory, we will no longer be able to modify it.

Question 3

I'M INTERESTED IN SELLING YOUR PRODUCTS. WHO SHOULD I CONTACT?

Accepted Answer

Thank you for your interest in our brand. Simply send your company profile to sales@mycodage.com and explain your request.

Question 4

HOW DO I TRACK MY ORDER?

Accepted Answer

Once your order has been validated and prepared by our warehouse, you will receive a dispatch confirmation email. All you have to do is click on "Track my order" in the body of the e-mail to access the tracking of your parcel. You can also check your tracking directly in your account by clicking on the following link: My account. Log in, click on "My orders" and then on the tracking number.

Question 5

HOW DO I SUBSCRIBE TO OUR NEWSLETTER?

Accepted Answer

You can subscribe to our newsletter from the home page of the site, at the right bottom. Enter your email address in the box provided for this purpose and click on ok. You will then be regularly informed of our news, our events and can also benefit from tailored offers.

Question 6

HOW DO I GET MY INVOICE?

Accepted Answer

You can access your invoice directly via your order confirmation email or via our website by logging into your account. Once logged in, click on "My orders" section, then on the order number you require. You can also send us an e-mail to the following address: info@mycodage.com or chat to retrieve your invoice.

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