• Is it possible to cancel my order?

  If your order has not yet been dispatched, we can cancel it and issue a refund. Please contact us as soon as possible at info@mycodage.com, by Whatsapp or directly by chat. If the order has already been dispatched, it will unfortunately no longer be possible for us to cancel it. However, you can return your products to us by following the Deliveries & Returns procedure.Popular

• How do I get my invoice?

  You can access your invoice directly via your order confirmation email or via our website by logging into your account. Once logged in, click on "My orders" section, then on the order number you require. You can also contact us by Email (info@mycodage.com), Chat or Whatsapp to retrieve your invoice.Some readers

• Can I change my order after confirming it?

  You can modify your order by contacting us via email (info@mycodage.com), chat, or WhatsApp. Please send your request as soon as possible, and before you receive the shipping confirmation email for your order. After this time, no further modifications can be made. We also invite you to visit our Delivery & Returns page to learn more about our return policy.Some readers

• Can I change the delivery address after my order has been confirmed?

  You can change your delivery option as long as your order has not been dispatched. If the order has been dispatched by our Laboratory, we will no longer be able to change it. Please contact us as soon as possible by Email (info@mycodage.com), Whatsapp or by chat. This modification may result in additional shipping costs.Some readers

• Can our offers be combined?

  Unfortunately our offers cannot be combined.Some readers

• How to find a product?

  To find a product on our website, you can click on the magnifying glass icon and enter its name directly. You can also browse by category using the menus. Our range consists of face and body care products. We also offer skincare programmes, which are complete routines consisting of several products selected according to your needs. Our Ready-to-Wear Skincare Collection is organised around the three fundamental steps of a beauty routine: Prepare: with our facial cleansers, Act: with our coSome readers

• Can I place an order by telephone?

  It's not possible to pay by phone, as we are not authorised to access your bank details. You must therefore confirm your order directly online. If you have any problems with payment, please do not hesitate to contact us by Whatsapp, Chat or Email (info@mycodage.com).Some readers

• How long does it take to process my order?

  Your order is generally processed within 24 hours. If you placed your order on a Saturday, Sunday or public holiday, it will be processed on the next working day. You can follow the various stages in 'my account' area.Some readers

• Is it possible to modify my made-to-measure serum?

  Yes, absolutely. All you need to do is carry out a new skin diagnosis, enabling us to adjust your tailor-made serum perfectly to your skin's specific needs and the season. You can also book an appointment directly with our skin experts to receive personalised support.Few readers

• How does paying in 3 free instalments with Scalapay work?

  Scalapay is an innovative financing service that allows you to buy on our site, receive your products immediately and pay in 3 equal monthly instalments without interest. The service involves no additional costs for the customer if the instalments are paid on the due date. The first instalment (equal to one third of the total value of the purchase) will be debited immediately at the time of purchase. The remaining 2 instalments will be debited within 2 months. First instalment: at the timeFew readers

• What are the payment options to order on your website?

  On the site, you can pay by credit card, Paypal, Lydia, Apple Pay, Google Pay and Scalapay via your shopping basket. The following cards are accepted: Master Card, Visa, Amex, Carte Bleue and Maestro. With Scalapay, you can pay in 3 instalments free of charge.Few readers

• Do I need to create a customer account to order?

  No, creating an account is not required. You can place your order as a guest. To track your order, simply use the tracking link provided in the confirmation email.Few readers

• How do I apply a discount code ?

  Add products to your basket Go to Codage Paris and select the products you wish to purchase. Click on ‘Add to basket’. Go to your basket Once you have added your products, click on the basket icon at the top right of the screen. Check the contents of your basket and click on ‘Proceed to checkout’. At this stage, you can enter your discount code. Proceed to the payment stage On mobile The ‘Discount code’ field is located under the order summaFew readers

• The product I want is out of stock, what can I do?

  When one of our products is temporarily out of stock, you can sign up for a back-in-stock alert directly on the product page. Simply enter your e-mail address in the field provided. You will automatically receive a notification as soon as it is back in stock.Few readers

• Is it possible to pre-order a product that is out of stock?

  Unfortunately, it is not possible to pre-order a product that is temporarily unavailable. However, to be notified as soon as it is back in stock, you can sign up for a dedicated alert directly from the relevant product page. You will then receive an email notification as soon as the product is available again.Few readers

• How to use a gift card?

  Proceed to checkout On mobile The "Gift card" field is located under your products added to the basket. Enter your code in the “Promo code” field and confirm. (https://storage.crisp.chat/users/helpdesk/website/-/3/e/3/4/3e3428b1d2728600/giftcardmobile16p1vn.jpg =295x500) On computer and tablet The "Gift card" field is on the right of the screen. Enter your code in this field and confirm. (https://storage.crisp.chat/users/helpdesk/website/-/3/e/3/4/3e3428b1d272Few readers

• Can I pay in installments?

  Yes, we offer you the option to pay in installments using Scalapay or PayPal (subject to eligibility). These options will be available at checkout, directly from your shopping cart.Few readers

• In which format will I receive the gift card?

  Our gift cards are automatically sent electronically, directly by email, for quick and convenient delivery. If you would like to give a physical gift card, please order our dedicated gift box. It will be delivered to the address you provide when placing your order.Few readers

• How do I purchase a gift card?

  We offer digital gift cards, ideal for quick and secure purchases directly on our website, as well as for enjoying treatments, available on our gift card page. To offer a spa experience, simply select the desired experience directly on our website. For a gift card of a specific amount, you can choose the amount that suits you when placing your order.Few readers

• Is payment secure?

  Yes, all payments made on our website are completely secure. We only work with recognized and certified payment providers to offer you a safe and secure online shopping experience. If you have any further questions, our customer service team is at your disposal.Few readers

• I haven't received a confirmation email. What should I do?

  If you have not received your confirmation email, please: Check your junk mail/spam folder. Check that the email address you entered when placing your order is correct. If necessary, contact our customer service team via chat, WhatsApp, or email at info@mycodage.com. We will be delighted to help you.Few readers

• How do I know if my order has been received?

  Once your order has been confirmed, you will automatically receive a confirmation email containing the details of your purchases and your order number. If you cannot find this email in your inbox, please check your spam folder. If you have any questions or do not receive anything within an hour, please contact our customer service team via chat, WhatsApp, or email (info@mycodage.com), who will be pleased to assist you.Few readers

• Where can I find my order summary?

  Once your purchase has been confirmed, you will receive a confirmation email containing all the details of your order. If you have created a customer account, you can also access your order history and summary at any time in the 'My Orders' tab.Few readers