• How to track my order?

  Once your order has been validated and prepared by our warehouse, you will receive a dispatch confirmation email. All you have to do is click on "Track my order" in the body of the e-mail to access the tracking of your parcel. You can also check your tracking directly in your account by clicking on the following link: My account. Log in, click on 'My orders' and then on the tracking number.Popular

• Which countries can I have my order delivered to?

  We work with trusted international carriers, which allows us to deliver your orders to almost every country in the world. If you would like confirmation for a specific destination, please let us know and we will be happy to provide you with further information. For more information about Delivery & Returns, click hereSome readers

• What is the delivery time in Europe?

  Depending on the delivery method you choose, delivery takes between 3 and 5 working days.Some readers

• Is it possible to have my order delivered to a pickup point?

  Unfortunately, it is not possible to have your order delivered to a pickup point. Our orders are shipped exclusively to your home address via our transport partners.Some readers

• Is it possible to postpone my order shipment?

  Depending on the progress of your order, it may be possible to postpone the shipment. Please contact us as soon as possible by Whatsapp, Chat or Email (info@mycodage.com). However, if the order has already been dispatched by our Laboratory, we will no longer be able to postpone it.Some readers

• I've paid additional customs fees, will you refund me?

  Unfortunately, you will be responsible for any customs charges applied to your order. We are unable to provide refunds.Some readers

• I have returned one or more products, when will my money be refunded?

  On average, our refund times are two to three weeks, depending on the delivery of your parcel and the time taken to receive/verify the condition of the product(s) at our Laboratory.Few readers

• Can I return a product?

  Any product purchased from our online store or one of our CODAGE stores can be returned. Any product purchased from one of our partners must be returned to that distributor or partner. In the first case, you have 14 days after receiving your order to request a return. Returned products must be unopened, unused, and in their original sealed packaging. For hygiene reasons, we cannot accept returns of: Opened and/or used products; Personalised myCODAGE products; Gift cards. Please note thFew readers

• I'VE BOUGHT THE WRONG PRODUCT. CAN I EXCHANGE IT?

  Of course, it's possible to exchange a product. All you need to do is contact us by chat or email (info@mycodage.com), giving us your order number, the product(s) to be returned, the reason(s) of the return and a request for an exchange, a gift voucher or a refund. We will send you a return voucher if the product(s) has/have not been opened and damaged. If you choose to return the item with an exchange, you must make your request within 15 days of receipt, bearing in mind that the return will beFew readers

• Can I return a product that I have already used if it does not suit my skin?

  We are sorry to hear that one of our products is not suitable for your skin. However, in accordance with our return policy, if the product has been opened, we will unfortunately be unable to offer a refund or exchange. We invite you to visit one of our CODAGE stores or one of our authorized retailers, where our experts can help you test other formulas and offer you trial sizes tailored to your skin type, in order to best support you in your skincare routine.Few readers