• IS IT POSSIBLE TO CANCEL MY ORDER?

  If your order has not yet been dispatched, we can cancel it and issue a refund. Please contact us as soon as possible at info@mycodage.com or directly by chat. If the order has already been dispatched, it will unfortunately no longer be possible for us to cancel it. However, you can return your products to us by following the Deliveries & Returns procedure.Some readers

• HOW DO I TRACK MY ORDER?

  Once your order has been validated and prepared by our warehouse, you will receive a dispatch confirmation email. All you have to do is click on "Track my order" in the body of the e-mail to access the tracking of your parcel. You can also check your tracking directly in your account by clicking on the following link: My account. Log in, click on "My orders" and then on the tracking number.Some readers

• I'VE ENTERED THE WRONG DELIVERY ADDRESS. CAN I CHANGE IT?

  Depending on the progress of your order, we may be able to modify your delivery address. Please contact us as soon as possible at info@mycodage.com or directly via chat. Orders are usually dispatched within 24 hours. If your order has already been finalized by our Laboratory, we will no longer be able to modify it.Some readers

• HOW DO I GET MY INVOICE?

  You can access your invoice directly via your order confirmation email or via our website by logging into your account. Once logged in, click on "My orders" section, then on the order number you require. You can also send us an e-mail to the following address: info@mycodage.com or chat to retrieve your invoice.Some readers

• I WANT TO CHANGE THE CONTENTS OF MY ORDER. IS THIS POSSIBLE?

  You can change your order by sending an email to info@mycodage.com or directly in the chat room. To do this, your request must be sent as soon as possible and before you receive the order finalisation email. After this time, we will no longer be able to modify your order. Please refer to the Deliveries & Returns page for details of our returns policy.Some readers

• CAN I CHANGE MY DELIVERY OPTION?

  You can change your delivery option as long as your order has not been dispatched. If the order has been dispatched by our Laboratory, we will no longer be able to change it. Please contact us as soon as possible at the following e-mail address: info@mycodage.com, or directly by chat. This modification may result in additional shipping costs.Some readers

• WHERE CAN I HAVE MY ORDER DELIVERED?

  CODAGE Paris delivers worldwide. We work with FEDEX & DPD/La Poste. For more information about Shipping & Returns click here :)Some readers

• DO I NEED TO CREATE AN ACCOUNT TO TAKE OUT A SUBSCRIPTION?

  No, you can take out a subscription without creating an account. To make changes to your subscription, all you have to do is click on the link in the e-mail you receive each time you renew, or contact Customer Services to have it sent to you.Some readers

• CAN OUR OFFERS BE COMBINED?

  Unfortunately our offers cannot be combined.Some readers

• HOW DOES SUBSCRIPTION WORK?

  If you want to buy the same product regularly, you can subscribe to receive a 15% discount on the product every month, every 2 months, every 3 months or every 4 months. You can cancel your subscription at any time by clicking on the following link: https://www.codageparis.com/fr/pages/subscriptionFew readers

• IS IT POSSIBLE TO GET SAMPLES OF AN ORDER THAT HAS ALREADY BEEN DISPATCHED?

  We can indeed send you these samples, but unfortunately your order has already been dispatched. You have two options: You can visit one of our partners and we'll let them know you're coming, Or, as a subscriber, we can send you the samples you want in travel format when you renew or place your next order.Few readers

• WHAT IS THE DELIVERY TIME IN EUROPE?

  Depending on the delivery method you choose, delivery takes between 3 and 5 working days.Few readers

• HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

  Your order is generally processed within 24 hours. If you placed your order on a Saturday, Sunday or public holiday, it will be processed on the next working day. You can follow the various stages in "my account" area.Few readers

• ARE THERE ANY CHARGES FOR MY ORDER?

  Our prices include taxes according to European laws but do not include customs duties which may be applied on receipt of your order for destinations outside the European zone.Few readers

• I HAVE NOT RECEIVED MY ORDER

  We are sorry to hear that you have not received your order. You can contact us by chat or email (info@mycodage.com) giving us the order number so that we can help you.Few readers

• IS IT POSSIBLE TO POSTPONE SHIPMENT OF MY ORDER?

  Depending on the progress of your order, it may be possible to postpone the shipment. Please contact us as soon as possible at the following e-mail address: info@mycodage.com, or directly by chat. However, if the order has already been dispatched by our Laboratory, we will no longer be able to postpone it.Few readers

• IS IT POSSIBLE TO HAVE MY ORDER DELIVERED TO A RELAY POINT?

  You can choose to have your order delivered to a relay point. All you have to do is choose the one you want when you order.Few readers

• I'VE PAID ADDITIONAL CUSTOMS FEES, WILL YOU REFUND ME?

  Unfortunately, you will be responsible for any customs charges applied to your order. We are unable to provide refunds.Few readers

• IS ONE OF OUR PRODUCTS OUT OF STOCK?

  We apologise for any inconvenience caused. We may have experienced a production delay on this product due to its great success.Few readers

• I HAD A PROBLEM WHEN MY ORDER ARRIVED?

  We are sorry to hear that your order did not arrive intact. You can contact us via chat, WhatsApp or email to explain your problem and send us photos as well as the order number and batch number of your product.Few readers

• HOW DO I CHANGE MY PAYMENT METHOD?

  For security reasons, you cannot change your payment method. To do this, you will need to contact us to send you an e-mail with a link enabling you to change your payment method.Few readers