Articles on: Complaints

WHY HAS THE TEXTURE AND/OR COLOR OF MY PRODUCT CHANGED?

In the case of the purifying mask, the clay can sometimes dry out, especially if the lid is not properly closed, as is the case when you apply the mask to your face. But don't worry, the product is still perfectly usable. All you need to do is add a few drops of water to rewet the clay and restore its pasty texture.
Any other product may unfortunately have had a problem, in which case please contact us so that we can help you.

Updated on: 12/01/2024

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