> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help-codageparis.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My product arrived damaged. What should I do?

We are very sorry that your product arrived damaged.

In order to resolve this situation as quickly as possible, we invite you to contact us by chat, email (info@mycodage.com) or [WhatsApp](https://wa.me/33765808706), sending us a photo of the product received.

Once we have received this information, we will be able to send you a new product or a refund, whichever you prefer.