> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help-codageparis.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I received the wrong product. What should I do?

We sincerely apologise for this error in your order. In order to resolve this as quickly as possible, please contact us via chat, email (info@mycodage.com) or [WhatsApp](https://wa.me/33765808706), sending us a photo of the product you received and the name of the product you did not receive. Once we have received this information, we will send you a prepaid return label. As soon as we receive the incorrect product (unopened), we will either send you the correct product or issue a refund.