> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help-codageparis.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can't log in to my account

You may not have created an account with us yet, even if you have already placed an order online.
All you need to do is create your account (it takes less than a minute). To do so, click on the ‘My Account’ tab and then on ‘Create an Account’. 

If you already have an account, click on ‘Forgotten your password?’. You will receive an email within a few minutes allowing you to set your new password. 
If the problem persists, please contact us via chat, WhatsApp or send us an email at info@mycodage.com.